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Privacy

Privacy Policy

Version 0.6 · Effective 26 October 2026

AI Architecture Lab Pty Ltd (ABN 12 700 913 453) ("AIAL", "we", "us", "our") · 54 North Street, Leichhardt NSW 2040, Australia · contact@aiarchitecturelab.com

1. Our approach

We collect as little personal information as we need, use it only to deal with you, and keep a person responsible for how it's handled. We use the Australian Privacy Principles as a benchmark for how we handle personal information, whether or not every obligation applies to us in a particular circumstance.

2. How the website works today

  • The website has no forms and doesn't ask you to submit personal information.
  • It uses no cookies, no analytics and no advertising trackers.
  • There's no AIAL visitor database or CRM that profiles or stores website visitors.
  • You contact us by email, using your own email program.
  • Dennis reads every message. AI tools may assist with sorting and drafting, and a person reviews every reply before it is sent. AI tools don't send replies on their own.

3. Information we collect

When you visit the website. We don't ask you to submit personal information through the website. Our website hosting provider automatically processes limited technical information, such as IP address, browser type, the page requested and the time, to deliver and secure the website. We don't use that information to identify or profile visitors.

When you email us. We receive your email address, your name if you include it, and whatever you choose to write: for example your business, your role, the workflow or problem you describe and the software you use.

When we work together. We collect the business contact details of the people we deal with and the information needed to scope, deliver and invoice the work. We don't record or transcribe meetings or calls. We keep short typed notes instead. Information inside your systems that we're given access to is handled under the engagement terms, and access is limited to what the work needs.

Sensitive information. We don't ask for it. Please don't email health information, passwords, payment-card details, government identifiers or confidential client records. If we receive sensitive information we don't need, we'll delete it, or ask you to share it another way if it's genuinely needed.

4. How we use it

  • to read and reply to your enquiry and suggest the right next step
  • to provide what you've asked for: a Fit Check response, an Automation Scoping Session and Scope Summary, a proposal, an evaluation or an implementation
  • to run our business: correspondence, records, invoicing, security and legal obligations

We don't sell personal information. Emailing us doesn't subscribe you to a newsletter or marketing list.

5. How we use AI tools

AI tools: We use AI tools to assist with work such as sorting, drafting, analysis and documentation. We don't intentionally use client or enquiry information to train our own general-purpose AI models. When third-party AI tools are used, we prefer business and privacy settings intended to limit providers' use of business content for model training where those settings are available.

  • Email: AI tools may help sort messages and draft replies. A person reviews every reply before it is sent.
  • Least information: we use the least information that's useful for the task.
  • People decide: decisions about whether and how we work with you, what we recommend and what we charge are made by a person.

6. Automated decisions

We don't use computer programs to make decisions, or to do things substantially and directly related to making decisions, that could reasonably be expected to significantly affect an individual's rights or interests. AI-assisted sorting and drafting of email, with a person reviewing every reply, is administrative support, and outcomes such as Fit Check results are decided by a person. If that changes, we'll update this policy before the change takes effect.

7. Who we share it with

We share personal information only where needed to run the business or deliver the work:

  • service providers who host our website and email, and provide the software and AI tools described above
  • professional advisers, such as our accountant or lawyer, where needed
  • specialist partners, only with your agreement for a particular engagement
  • anyone we're required or authorised by law to disclose to

8. Processing outside Australia

Some of our service providers store or process information outside Australia. Our website is hosted by Vercel, whose primary processing facilities are in the United States and whose services may process data elsewhere through global infrastructure and subprocessors. Email and AI-tool processing may also occur outside Australia, including in the United States. We are verifying the exact storage and processing locations used by our email provider and will update this policy when confirmed. We aim to use reputable providers with appropriate security and privacy commitments.

9. Storage, security and retention

We keep information in our email and business systems, with access limited to the people who need it.

  • Enquiries that don't become client work: kept only as long as reasonably required for the enquiry, follow-up and legitimate business purposes, and for up to 24 months after the last meaningful interaction, unless there's a legitimate business, contractual or legal reason to keep them longer.
  • Client, project, accounting and legally required records: kept for the periods our contractual, legal, accounting and operational obligations require, which may differ.

When information is no longer needed, we delete or de-identify it.

10. Access and correction

You can ask for access to, or correction of, the personal information we hold about you by emailing contact@aiarchitecturelab.com. We'll respond within a reasonable time, normally within 30 days, and there's no charge to make a request.

11. Questions and complaints

Email contact@aiarchitecturelab.com with "Privacy" in the subject, or write to us at the address above. We'll acknowledge your complaint and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We'll update this policy before we change how we collect or use personal information. The current version and its effective date are shown on this page.