Customers cannot get an answer when staff are unavailable
A customer enquiry assistant that answers approved questions, explains services and provides a controlled after-hours response.
Start with the problem, not a product
Missed enquiries, repeated customer questions, slow follow-up and staff knowledge gaps are workflow problems before they are technology problems. We design controlled AI systems around the way your organisation actually operates, then use the appropriate package to do the work.
Before you choose a service
- The Free 30-Day AI Assistant Experience is a demonstration. The four paid packages provide different levels of implementation and support, so the right starting point depends on the capability you need and the complexity of your environment.
- All prices are shown in Australian dollars and exclude GST. GST will be applied where applicable. Integrated pricing starts from the stated amounts, Enterprise pricing is custom, and final scope, deliverables and fees are agreed in writing before paid work begins.
- Managed and Integrated cover the same ACOS phases. The difference is not how much of the methodology you receive — it is the complexity of the AI environment being supported.
Common problems we can help you explore
The capability depends on the business problem and approved scope. We do not force every organisation into the same chatbot or assume every system should perform every function.
Bookings or appointment requests are missed
Acknowledge the enquiry, collect approved basic information and support a booking or appointment request where the workflow and an approved integration permit.
Enquiries wait too long for the next step
Apply approved rules to basic enquiry qualification, immediate acknowledgement and follow-up workflows.
Staff repeatedly search for policies and procedures
A staff knowledge assistant for approved internal policies, standard operating procedures, product knowledge and operational questions.
Customers receive inconsistent answers
Use one approved information source and defined response rules to improve customer-service consistency.
A question needs judgement or falls outside scope
Escalate to a person or refuse the question according to rules agreed before the system is used.
These capabilities support a workflow; they do not replace accountability. The organisation approves the information, the boundaries, the escalation path and the people responsible for decisions.
DEMONSTRATION
Free 30-Day AI Assistant Experience
Demonstration only
- Setup
- No fee.
- Monthly
- No fee during the 30-day experience.
- Purpose
- A controlled demonstration that lets you evaluate what an AI assistant could do for your business before choosing a paid package.
- Information used
- The Free 30-Day AI Assistant Experience uses appropriate public or supplied business information. Any assumptions are identified, and authoritative knowledge is verified and refined with you.
- ACOS mapping
- Demonstration only. It is not an ACOS delivery package.
- What you are left with
- A practical basis for deciding whether to stop, refine the opportunity or proceed to a paid package.
ESSENTIALS
AI Assistant Essentials
A focused AI assistant foundation
- Setup
- A$5,900 + GST.
- Monthly
- A$695 + GST/month.
- Who it is for
- Organisations that need a focused AI assistant built around a defined business problem and approved knowledge.
- What the package includes
- Business discovery, information assessment, solution architecture and construction of the approved assistant.
- ACOS phases covered
- Discover, Assess, Architect and Build.
- What you are left with
- A configured assistant and an approved knowledge foundation, ready for the next agreed operational step.
MANAGED
ACOS Managed
The full ACOS lifecycle for a managed AI environment
- Setup
- A$12,500 + GST.
- Monthly
- A$1,750 + GST/month.
- Who it is for
- Organisations that need an AI capability deployed, governed and improved as an ongoing managed service.
- What the package includes
- Design, build, controlled deployment, governance and ongoing improvement around an approved business use case.
- ACOS phases covered
- Discover, Assess, Architect, Build, Deploy, Govern and Evolve.
- What you are left with
- A working and governed AI capability with defined accountability, support and an agreed improvement rhythm.
INTEGRATED
ACOS Integrated
The full ACOS lifecycle for a more complex AI environment
- Setup
- From A$24,500 + GST.
- Monthly
- From A$3,500 + GST/month.
- Who it is for
- Organisations whose AI environment requires more complex integrations, workflows, systems or technical architecture.
- What the package includes
- The same full methodology as Managed, applied to a more technically complex implementation and operating environment.
- ACOS phases covered
- Discover, Assess, Architect, Build, Deploy, Govern and Evolve.
- What you are left with
- An integrated, governed AI capability with support matched to its greater technical complexity.
ENTERPRISE
Enterprise AI Architecture
Enterprise requirements, addressed through the full ACOS lifecycle
- Setup
- Custom pricing.
- Monthly
- Custom pricing.
- Who it is for
- Enterprises with broader architecture, integration, governance, security or organisational requirements.
- What the package includes
- A tailored architecture and delivery scope reflecting the enterprise environment and agreed requirements.
- ACOS phases covered
- The full ACOS lifecycle plus enterprise requirements.
- What you are left with
- An enterprise AI architecture and implementation approach defined by the applicable scope and requirements.
Not sure where to start?
If you are not sure which applies, this is usually how it falls out.
| If this sounds like you | Start here |
|---|---|
| We want to see an illustrative assistant before choosing a paid package | Free 30-Day AI Assistant Experience |
| We need a focused assistant built around a defined business problem | AI Assistant Essentials |
| We need the full ACOS lifecycle in a managed environment | ACOS Managed |
| We need the full ACOS lifecycle with greater technical complexity | ACOS Integrated |
| We have enterprise architecture, integration or governance requirements | Enterprise AI Architecture |
Transparent package pricing
AI Assistant Essentials is A$5,900 + GST setup and A$695 + GST/month. ACOS Managed is A$12,500 + GST setup and A$1,750 + GST/month. ACOS Integrated starts from A$24,500 + GST setup and from A$3,500 + GST/month. Enterprise AI Architecture is custom priced.
Integrated and Enterprise work varies because technical architecture, integrations, security, governance and organisational requirements vary. The stated starting prices are not a promise that every technically complex implementation will fit the minimum scope.
Scope, deliverables and fees are agreed in writing before paid work begins. There is no fee for the Free 30-Day AI Assistant Experience.
Talk to us about scopeYou should not need us forever just because we built it
The straightforward commercial move for a consultancy is to build something only it can maintain. We think that is a poor deal for the client and a fragile business to run.
So the work is structured to transfer capability. Your people are involved in the design decisions. Accountability sits inside your organisation, not with us. The governance position is yours. The intended end state is an organisation that understands what it has, can operate it, and can tell when it is going wrong — with or without us in the room.
Start small before you commit to something larger
For most organisations, the sensible first move is the Free 30-Day AI Assistant Experience. It is a structured evaluation built from appropriate public or supplied business information, then verified and refined with you, at no cost and no obligation, and it turns an abstract question into a concrete one.
Start your free 30-day experience